FAQ

FAQ

Do you have a question about: your first order with E-Swin, payment methods, delivery or our aftersales service, the use of our professional devices?

General info

Our commitments

While many companies are choosing to relocate, E-Swin – a French company – took on the challenge of remaining in France by focusing primarily on quality. At our production unit based in Gambais, in the Paris area, our teams manufacture devices and accessories on a daily basis for shipment worldwide.
Our sales team is at your disposal with advice and support on any aspect of your business. Feel free to contact us or ask us to contact you via the buttons on the left.
E-Swin has been an ISO 9001 and ISO 13485 certified company since 2008. In addition, most of our products are certified medical devices and have been the subject of clinical studies. To find out more, visit our Medical Research tab.
Not sure which model would best suit your business? Don’t hesitate to contact our sales team (via the buttons on your left) who will be able to offer a solution for your set-up. Profitability models can also be provided on request.
You can collect your device from our Paris showroom or have it delivered to your workplace. Our devices can be delivered anywhere in France or abroad (excluding legal restrictions in the US and Canada). For more information, please contact our sales team on +33 1 45 74 22 22 or ask to be contacted by clicking the button at the top left of this screen.

Payment and Basket

To order a machine, click on the "Professionals" tab at the top of your screen and select the corresponding device. After clicking "Add to basket", you’ll be asked to enter your account or, if appropriate, asked to create one. After confirming your order payment, you’ll be sent a confirmation email.
It is strongly advised to use your customer account created for the purchase of your machine to order accessories. Then navigate to “Accessories and cartridges”, located at the bottom of the page, under the “Professionals” tab.

Payment

Accepted payment methods are: credit card (Visa, Mastercard), bank transfer or cheque (French cheques only).
As a professional residing in France, you’ll have to pay VAT on the distribution of your device and enter your VAT number when ordering. This VAT is deductible.
Professionals based outside mainland France, and within the European Union, must provide their intra-community VAT number in order to be exempt from VAT when purchasing online. You may be liable for VAT in your own country, depending on its legislation. For professionals living overseas and in the rest of the world, you will not have to pay French VAT when ordering your device. However, you should check with Customs of the country of import, which might ask you to pay an amount when the goods enter the country.

Delivery

Your order is usually shipped within 48 hours of payment validation. According to the chosen delivery method (pick-up at our store in Paris, Chronopost, LaPoste), delivery times will vary between one and 7 days. For deliveries outside France, do not hesitate to ask our sales team for additional information. They will provide you more precise information about delivery times according to the country of destination and the delivery method selected.
Costs are calculated automatically after your shipping address has been entered and your basket validated. Costs vary according to weight, dimensions and country of destination.

Aftersales support and returns

If your device doesn’t work, contact our sales department on +33 (0) 1 30 46 37 61 or access your account via "Order history". You will then need to click on "Details" next to your order and a field will appear towards the end of the page. Explain your problem and click on "Send". Our team will come back to you shortly.
After receipt of your device, it will be checked and repaired within a maximum of 48 hours. Delivery time must then be added, namely: 24 hours within mainland France, and from 1 to 7 days for foreign and overseas countries (feel free to ask our sales team for more details; note that the delivery time is fixed at 1 day for Belgium, Spain, Italy, Germany and Great Britain, and 3 days for Madagascar, Mauritius and Japan).
You must contact our aftersales support, who will inform you of the procedure regarding your device’s malfunction. Do not return your device or accessories until requested to do so. If our service team deem it necessary to return your device, an appointment will be made with the carrier to collect your device.
By law, you have 14 days from the date of delivery to change your mind. Any cancellation request must be sent by mail or through your customer account under "Order history". You will then need to click on "Details" located next to your order. A field named "Merchandise return" will appear. Please provide the following reason: "Changing my mind within 14 days of purchase". If your request has been submitted within 14 days following your purchase, your order will be appear under "My merchandise returns" in your customer account after a few days. E-Swin - Commercial Services - ZA de la Prévôté - rue des côtes d’Orval 78550 Houdan, France.
In order to terminate your rental contract, you must write to us by registered post at the address below enclosing your receipt and requesting the termination of your rental contract. One month’s notice is required; please refer to your contract for any additional information. E-Swin - Commercial Services - ZA de la Prévôté - rue des côtes d’Orval 78550 Houdan, France.

E-O75

Buying your E-O75

You can buy your device via our online Pro shop or by calling +33 (0) 1 30 46 37 61 . To order online, simply go to the "Professionals" tab at the top of the page, click on the device you want, then simply click "Add to basket".
E-Swin offers a free two-month trial of an E-O75. At the end of the trial, you’ll be asked to sign a rental contract of at least 6 months or to return the device. To take up this offer, please contact our sales department on +33 (0) 1 30 46 37 61.
E-Swin gives you the chance to rent an E-O75 with a 6-month commitment, keeping the option to end your contract at any time with a simple one-month notice of termination. You’ll benefit from our new products and maintenance included in your monthly payment. To take up this offer, please contact our sales department at +33 (0) 1 30 46 37 61. Online subscription is not available for this offer.
Depending on your business, our sales team can produce a customised profitability study. Please don’t hesitate to contact our sales department on +33 (0) 1 30 46 37 61.

Pulsed light hair removal with E-O75

Laser is a monochromatic light; this means it’s composed of a single wavelength, which has the disadvantage of being able to target only one colour of hair. Industrial engineers have tried to fix this shortcoming by increasing the power of machines, which then has side effects (notably pain and burns). Pulsed light is a polychromatic light with a wavelength that allows it to target all hair colours. This technique is much more suitable for hair removal, as well as less painful. In terms of efficiency, it’s difficult to say which technology is more effective than the other because that depends on the characteristics of each individual. The number of sessions is generally the same for both techniques; what can influence this, however, is the characteristics of the skin and hair, as well as the quality of the device used.
The effectiveness of our equipment has been proven by a clinical study. After about 6-8 sessions two months apart, only 1-2 sessions of annual top-ups may be necessary.
A slight feeling of warmth is felt when the light flashes. The flash intensity may, however, be adjusted depending on your patient’s sensitivity.
IPL works by cauterising (closing) the feeder vessels of the hair follicle. This is called "photocoagulation". Before the advent of light technology for hair removal, doctors used electric energy to cauterise feeder vessels, called "electro-coagulation". This technique began in about 1880. This means that for over 100 years people have been trying to close the vessels that supply the nourishing structure in order to prevent hair regrowth. Over 100 years of work is more than is required to validate medication nowadays. As for the transmitted wavelengths, they’re totally free from all their harmful waves. In addition, we’re committed to conducting studies proving the safety of pulsed light. These are available on request.
E-O75 does not release UV thanks to the integrated filter in the mobile head. As it’s UV that can lead to skin cancer, there is therefore no risk of cancer following use of E-O75.
Paradoxical regrowth is the subject of extensive controversy. In general, little is known about the evolution of an individual’s hair system. A classic example: for a man, body hair grows from puberty until very late, about 40/50 years old. Look at a man when he is 20, 30 or 40 years old, and he won’t have the same hair. However, hair removal is often performed on young adults (aged 20-30 years), in other words at an age when the hair system isn’t yet fully developed. It’s not uncommon to see hair grow in zones that are peripheral to those depilated. This is unfortunately interpreted as a "paradoxical" growth, although it’s quite natural. The depilated areas often contrast with non-depilated areas, where hair is following its normal evolution process. In summary, the technique of hair removal using light does not stimulate hair growth on areas that were never treated.
Your patient will see results from the first session. In fact, the first hairs will begin to fall out on the 8th day after the session and up to 3 weeks after it. In the meantime, your patient may continue to shave regularly or not, in which case your patient will notice a gradual "stripping" of the depilated area. To better understand how pulsed light hair removal works, you can watch our video below:

With 2 months between sessions it should take anywhere between 18 and 24 months. After 6-10 sessions, only 1-2 annual maintenance touch-ups may be necessary.
The only danger to the eyes lies in a direct application to the eyeball. However, our devices are equipped with a number of safety and micro contact devices that make flashing the eye impossible. Wearing protective eyewear to protect your eyes and your patient’s is compulsory, and should be worn throughout the entire operation.

Before treatment with E-O75

The engineers in our design office have designed all our devices ergonomically, making them easy to use. In addition to the manuals supplied with your device, explanatory videos are available on our E-Swin Pro Youtube channel. The video below shows the first steps to follow with E-O70 and E-O75:

E-Swin recommends that you plan sessions at two-month intervals as this generally corresponds to the regrowth time of new hair. However, the growth cycle may be different depending on each person and the area of the body treated. As soon as your patient starts seeing hair regrowth, you can have a new session. Over time, and depending on feedback from your patient, you can have sessions closer or farther apart. To better understand the hair cycle, watch our video:

Shaving the area to be flashed is conventional for all hair removal techniques using light. The light emitted from E-O75 is absorbed by the melanin in the hair and converted into thermal energy (heat). This heat will destroy the hair or, more precisely, the structure that produces it. Whether hair is long or short, the energy will be distributed over its entire length. It’s therefore understood that: for short hair, the "volume" of energy delivered to each flash will be concentrated; for long hair, the same volume will be more diluted, as it’s distributed over a greater length. This is why it’s important to shave to increase the quality of results and avoid redness and marks on the skin if it’s not properly shaven. Shaving should be the only way to remove hair before flashing (depilatory creams are equally not allowed).
Your device can be used on all areas (entire body and face) except eyebrows.
Yes, there is no problem with scars, stretch marks and varicose veins.
First, start by cleaning your patient’s skin using micellar water. The skin should be clean, dry and free of any cosmetic products. Then shave the area to flash (if your patient hasn’t done so beforehand) and rinse with water. Turn on your device, set it according to your patient’s characteristics and choose the desired intensity of the flash. Mark out the area to flash with the white crayon provided by E-Swin. Apply the gel to the flash area. Equip yourself and your patient with goggles and begin to flash. The complete protocol is illustrated in the manual provided with your device.
The gel is used to ensure perfect optical conduction between your device’s mobile head and the skin. The end of the mobile head is composed of a special piece of glass, which is applied to the skin at the time of flashing. If you don’t place gel between this part and the skin, there remains a thin layer of air preventing penetration of light radiation – a bit like an ultrasound, where the end of the probe must also swim in the gel to avoid the barrier caused by the air layer. The gel manufactured by E-Swin was chosen specifically to work with our devices and is the only one that must be used to ensure the safety of your patient. It applies a generous layer. Not applying gel creates the risk of heating the surface layers of the epidermis and decreases the efficiency of depilation. Watch our video tutorial below to get a better understanding of the gel application process:

During treatment

Our epilators can be used on all areas of the body except the eye area (including eyebrows). So there is no particular risk for the full bikini. However, configure the settings of your device because skin is sometimes more pigmented in those areas of the body.
The ‘Mask’ glasses protect your eyes during hair removal and remind you that hair under the glasses (and eyebrows) should not be treated. You’re reminded of this safety aspect when you set up your device. The Mask goggles must be worn for the duration of the session. Anybody in the room with you at the time of depilation should also wear Mask glasses.
At each session, one pass on each surface unit is sufficient. The only reason to flash the same places repeatedly is to be sure not to miss some small areas (ideally, you should overlap the flashes slightly).
These are the indicative treatment times with your device: 16 minutes for both lower legs, 4 minutes for Hollywood bikini, 12 minutes for a man’s torso. These indicative times take into account marking out the treatment areas with the white pencil and the gel application. They don’t take into account a potential shave.
Ask your patient to place their tongue between their lip and teeth to avoid sensation in their teeth. Watch our video tutorial below to get a better understanding of the process:

For hair removal in facial areas, place your second hand on the head of the applicator to reduce the pressure on the patient. Watch our video tutorial below to get a better understanding of the process:

For armpits, crisscross the area by crossing the flashes to make sure you cover all the hair bulbs. Watch our video tutorial below to get a better understanding of the process:

To remove leg hair, mark the areas to be flashed using the pencil provided by E-Swin. Apply gel as you go along to prevent it from drying out.

After treatment

You can apply a moisturiser after the session if you wish, although this isn’t mandatory.
There is no regrowth under the skin with intense pulsed light hair removal. Hairs are able to grow back under the skin if they’ve been "broken" during hair removal by pulling (wax or electric epilator) or, for some people, from shaving. In these cases, hair ends up below the skin’s surface and with one "sharp" end. When it starts to grow, this side "edge" allows it to take a different route from its usual one. It then pushes through the subcutaneous tissue, inflaming these tissues on its passage. During epilation by flash, hair will fall out in its entirety. A new hair will then grow back. This hair has no possibility of straying outside its natural channel, thus it grows normally. People who experience spots due to hairs under their skin will see them disappear after 2-3 hair removal sessions and the skin will regain a normal non-inflamed appearance.
After being flashed, it seems that hair continues to grow while it’s actually in its “expulsion” phase". The first hairs will therefore start falling out from the 8th day after the session and up to 3 weeks after it. To get a better understanding of this process, we recommend you watch our video:

Your patient should not pluck the hairs (wax, tweezers, etc.) before, between and after treatments. The hair will fall out by itself naturally and gradually. This stage can last up to 3 weeks. If your patient wants to, they may shave the treated areas between sessions (but may not tweeze or pluck hairs). Before planning the first session with your device, allow a certain time delay depending on your patient’s last hair removal method.

  • Razor: you can depilate your patient with your device immediately
  • Depilatory cream: Wait 1 week between the last hair removal and the hair removal session with your device
  • Wax, electric epilator, tweezers: wait 3 weeks between the last hair removal and the hair removal session with your device
  • Laser technology, pulsed light: wait 8 weeks between the last hair removal and the hair removal session with your device
After a session of hair removal using pulsed light, advise your patient to protect their skin with an SPF of at least 30 if going out in the sun. It’s important to renew protection every 2 hours for optimum efficiency. Intense sun exposure without protection after an IPL session carries the risk of a quick sunburn, even a burn, because of the UV rays emitted by the sun.
Self-tanning (whatever its mode of application) is strictly prohibited prior to any session; it can be used after flashing, but another session cannot be considered before it’s completely disappeared (skin returned to its natural color). Therefore do not modify the settings of the device, and immediately cancel the meeting if your patient has been using a self-tanner.
Hair removal with pulsed light works on 99% of people. For unknown reasons, IPL has no effect on the remaining 1%. If the patient complains of a total lack of results, the sessions should be stopped.
After the 3,000 flashes are used up, you should change your device’s cassette by buying a new one from our online Pro shop under the "Accessories" section.
To change your cartridge, please refer to the manual that came with your device or watch the video below:

To change the filter on your device, please follow the steps in the video below:

To update your software, follow the steps in the video below:

Can I use E-O70 and E-O75 in the following cases?

If your patient is undergoing medical treatment, make sure that his medicines don’t belong to the list of drugs called photosensitisers. These may cause a skin reaction when using pulsed light devices. There are many photosensitising drugs. If in any doubt, advise your patient to talk to his doctor.
People with diabetes may not undergo treatment with pulsed light. For more information, advise your patient to talk to his doctor.
Manifestations on the skin are not an indication that pulsed light treatment should be avoided, unless they’re fully inflamed or overly infected in the area to be flashed. In any case, don’t hesitate to do a test flash on power 1. If you’re in any doubt, advise your patient to see his doctor.
There’s no possible cause of allergy with use of our pulsed light devices. As for the gel, it too is completely neutral and odour-free.
Pregnant women may not undergo pulsed light treatment. Moreover, during this period the hormonal system is so affected (which has an effect on hair growth) that there isn’t much point in tackling hair in this changed context.
Women who are breast-feeding may undergo pulsed light treatment. However, it’s important to tell your patient that the treatment may be less effective due to the significant hormonal changes noted during this period. Advise your patient to talk to her gynaecologist or doctor.
E-O75 should not be used on black skin. As for dark-complexioned skin, a special filter is provided with your device. You should replace your usual filter in the mobile head of the applicator. You may then use your device, which should be set to the darkest skin colour and the weakest intensity. Watch our video tutorial below to get a better understanding of the filter changing process:

Yes, you can use E-O75 on tanned skin, making sure you allow a minimum period of 2 weeks between the sun exposure and the session, and 1 month in the event of sunburn. Make sure, however, that you adjust the settings of your device.
Yes, E-O75 can be used on a man.
We do not recommend the use of pulsed light for hair removal until the age of 15 years. However, it’s important to be aware that the hair system is still developing during puberty. Thus, starting treatment at 15 may not be regarded as permanent because the hair system is still developing. It’s also important to carefully analyse demand among teenagers, because pulsed light hair removal is irreversible. Any use of our devices on minors must be clearly authorised by their legal representative.
It’s not recommended to flash right next to a breast implant due to the heat created by pulsed light, so be very vigilant when removing armpit hair. However, all other areas away from the breast implants may be depilated.
No, E-O75 does not treat white, red or grey hair; there isn’t enough melanin in the hair, therefore it doesn’t absorb light from the flash in order to destroy the hair’s bulb.
Your device can treat blonde hair because it contains melanin. However, it’s important to tell your patient that the treatment time will be longer than it would be for dark hair.
As with all light technology dedicated to hair removal, do not flash moles or tattoos. Moles are "bursting" with melanin, therefore they’ll absorb a significant amount of energy. As for tattoos (regardless of their colour), they’ll be damaged by the flash and will cause burns. Patches are delivered with your package (to be placed on moles before applying the gel) and a “Stop” plate (to be placed on the area that should not be flashed) to protect moles and tattoos from flashes. You can then depilate your patients safely. Watch our video tutorial below to get a better understanding of how to use the accessories that come with your device:

You can use your device for the treatment of facial hair. As far as beards are concerned, the hair cycle is longer than elsewhere. It’s therefore necessary to space out the hair removal sessions or to multiply them in order to have lasting results (several years). Furthermore, treatment is very painful due to the thickness and density of the bristles. Skull depilation is strongly advised against.

WE-O

Buying your WE-O

You can buy your device via our online Pro shop or by calling +33 (0) 1 30 46 37 60. To order online, simply go to the "Professionals" tab at the top of the page, click on the device you want, then simply click "Add to basket".
Depending on your business, our sales team can produce a customised profitability study. Please don’t hesitate to contact our sales department on +33 (0) 1 30 46 37 60.

Pulsed light hair removal and collagen stimulation with WE-O

Laser is a monochromatic light; this means it’s composed of a single wavelength. Pulsed light is a polychromatic light with several wavelengths. In terms of efficiency, it’s difficult to say which technology is more effective than the other because that depends on the characteristics of each individual.The number of sessions is generally the same for both techniques; what can influence this, however, is the characteristics of the skin and hair, as well as the quality of the device used.
The effectiveness of our device has been proven by clinical studies. In 'collagen stimulation' mode, the emitted flash has a rejuvenating effect on the collagen and elastin tissues, resulting in a net decrease in wrinkles. From the first session, a lifting and tightening effect is visible and a significant reduction of wrinkles will be visible after the initial 8-week treatment. In 'Depilation' mode, after about 6-8 sessions two months apart, only 1-2 sessions of annual top-ups may be necessary.
A slight feeling of warmth is felt when the light flashes. The flash intensity may, however, be adjusted depending on your patient’s sensitivity.
No, all dangerous UV frequencies were filtered out of the wavelengths emitted by WE-O. In addition, the type of flash emitted by WE-O can even be used on highly pigmented skins, despite the very high luminous energy delivered. This is just one of the advantages of IRPL technology developed by E-Swin.
WE-O does not release UV thanks to the integrated filter in the mobile head. As it’s UV that can lead to skin cancer, there is therefore no risk of cancer following use of WE-O
When talking about hair, paradoxical regrowth is the subject of extensive controversy. In general, little is known about the evolution of an individual’s hair system. A classic example: for a man, body hair grows from puberty until very late, about 40/50 years old. Look at a man when he is 20, 30 or 40 years old, and he won’t have the same hair. However, hair removal is often performed on young adults (aged 20-30 years), in other words at an age when the hair system isn’t yet fully developed. It’s not uncommon to see hair grow in zones that are peripheral to those depilated. This is unfortunately interpreted as a "paradoxical" growth, although it’s quite natural. The depilated areas often contrast with non-depilated areas, where hair is following its normal evolution process. In summary, the technique of hair removal using light does not stimulate hair growth on areas that were never treated.
Whatever the mode, you patient will appreciate results from the first session. In 'Depilation' mode, the first hairs will begin to fall out on the 8th day after the session and up to 3 weeks after it. In the meantime, your patient may continue to shave regularly or not, in which case your patient will notice a gradual "stripping" of the depilated area. In 'Collagen stimulation' mode, an immediate toning and lifting effect will be felt after the first session. For optimal results, however, we recommend 1 session per week for 8 weeks, followed by 1 monthly session for 4 months and then 1 session per month for the following 4 months. The results are clearly visible after the first 6 months of treatment.
With 2 months between sessions it should take anywhere between 18 and 24 months. After 12 sessions, only 1-2 annual maintenance touch-ups may be necessary.
The only danger to the eyes lies in a direct application to the eyeball. However, our devices are equipped with a number of safety and micro contact devices that make flashing the eye impossible. Wearing protective eyewear to protect your eyes and your patient’s is compulsory, and should be worn throughout the entire operation when in 'Depilation' mode. In 'Collagen stimulation' mode, it is essential for the patient to wear the protective eye mask shells and you will need to wear 'Mask" protective glasses.

Before treatment with WE-O

The engineers in our design office have designed all our devices ergonomically, making them easy to use. Clear explanations on how to use the device are illustrated in the manual supplied with WE-O.
In 'Depilation' mode, E-Swin recommends that you plan sessions at two-month intervals as this generally corresponds to the regrowth time of new hair. However, the growth cycle may be different depending on each person and the area of the body treated. As soon as your patient starts seeing hair regrowth, you can have a new session. Over time, and depending on feedback from your patient, you can have sessions closer or farther apart. To better understand the hair cycle, watch our video:

In 'Collagen stimulation' mode, we recommend 1 session per week for 8 weeks, followed by 1 monthly session for 4 months and then 1 session per month for the following 4 months.
Shaving the area to be flashed is conventional for all hair removal techniques using light. The light emitted from WE-O is absorbed by the melanin in the hair and converted into thermal energy (heat). This heat will destroy the hair or, more precisely, the structure that produces it. Whether hair is long or short, the energy will be distributed over its entire length. It’s therefore understood that: for short hair, the "volume" of energy delivered to each flash will be concentrated; for long hair, the same volume will be more diluted, as it’s distributed over a greater length. This is why it’s important to shave to increase the quality of results and avoid redness and marks on the skin if it’s not properly shaven. Shaving should be the only way to remove hair before flashing (depilatory creams are equally not allowed).
In 'Depilation' mode, your device can be used on all areas (entire body and face) except eyebrows. In 'Collagen stimulation' mode, WE-O can be used all over the body, including the area around the eye. Wearing protective eye mask shells is mandatory for the patient throughout the entire treatment.
Yes, there is no problem with scars, stretch marks and varicose veins.
First, start by cleaning your patient’s skin using micellar water. The skin should be clean, dry and free of any cosmetic products. Then shave the area to flash (if your patient hasn’t done so beforehand) and rinse with water. Turn on your device, select 'Depilation' mode and set it according to your patient’s characteristics and choose the desired intensity of the flash. Mark out the area to flash with the white crayon provided by E-Swin. Apply the gel to the flash area. Equip yourself and your patient with goggles and begin to flash. The complete protocol is illustrated in the manual provided with your device.
As for a permanent hair removal session, start by cleaning your patient’s skin. The skin should be clean, dry and free of any cosmetic products. Switch on your device, select the 'Collagen Stimulation' mode and adjust the settings according to your patient’s gender, the treatment area, their skin colour and the desired intensity of the flash. Place the protective eye mask shells over your patient’s eyes. Apply gel to the flash area. Put on your protective goggles and begin flashing.
The gel is used to ensure perfect optical conduction between your device’s mobile head and the skin. The end of the mobile head is composed of a special piece of glass, which is applied to the skin at the time of flashing. If you don’t place gel between this part and the skin, there remains a thin layer of air preventing penetration of light radiation – a bit like an ultrasound, where the end of the probe must also swim in the gel to avoid the barrier caused by the air layer. The gel manufactured by E-Swin was chosen specifically to work with our devices and is the only one that must be used to ensure the safety of your patient. It applies a generous layer. Not applying gel creates the risk of heating the surface layers of the epidermis and decreases the efficiency of treatment. Watch our video tutorial below to get a better understanding of the gel application process:

During treatment with WE-O

In 'Depilation' mode, WE-O can be used on all areas of the body except the eye area (including eyebrows). So there is no particular risk for the full bikini. However, configure the settings of your device because skin is sometimes more pigmented in those areas of the body.
The ‘Mask’ glasses protect your eyes during hair removal and remind you that hair under the glasses (and eyebrows) should not be treated. You’re reminded of this safety aspect when you set up your device. The Mask goggles must be worn for the duration of the session. Anybody in the room with you at the time of depilation should also wear Mask glasses. Warning: in 'Collagen stimulation' mode, your patient must be equipped with protective eye shells 'Mask' throughout the session.
No. At each session, one pass on each surface unit is sufficient. Passing several times on the same area may result in severe burns.
These are the indicative treatment times with your device in 'Depilation' mode: 16 minutes for both lower legs, 4 minutes for Hollywood bikini, 12 minutes for a man’s torso. These indicative times take into account marking out the treatment areas with the white pencil and the gel application. They don’t take into account a potential shave. In 'Collagen stimulation' mode, it's 6 minutes for the neckline, 4 minutes for the neck and 2 minutes for the cheeks. These indicative times take into account marking up treatment areas with the white pencil, as well as gel application.
Ask your patient to place their tongue between their lip and teeth to avoid sensation in their teeth. Watch our video tutorial below to get a better understanding of the process:

For hair removal in facial areas, place your second hand on the head of the applicator to reduce the pressure on the patient. Watch our video tutorial below to get a better understanding of the process:

For armpits, crisscross the area by crossing the flashes to make sure you cover all the hair bulbs. Watch our video tutorial below to get a better understanding of the process:

To remove leg hair, mark the areas to be flashed using the pencil provided by E-Swin. Apply gel as you go along to prevent it from drying out.

After treatment with WE-O

You can apply a moisturiser after the session if you wish, although this isn’t mandatory.
The patient should not undergo aggressive cosmetic skincare before or between sessions. In the case of non-aggressive cosmetic treatments, there must still be a 24-hour gap before using WE-O. However, your patient may use (in fact, it’s recommended) cosmetic moisturising and/or anti-wrinkle creams.
There is no regrowth under the skin with intense pulsed light hair removal. Hairs are able to grow back under the skin if they’ve been "broken" during hair removal by pulling (wax or electric epilator) or, for some people, from shaving. In these cases, hair ends up below the skin’s surface and with one "sharp" end. When it starts to grow, this side "edge" allows it to take a different route from its usual one. It then pushes through the subcutaneous tissue, inflaming these tissues on its passage. During epilation by flash, hair will fall out in its entirety. A new hair will then grow back. This hair has no possibility of straying outside its natural channel, thus it grows normally. People who experience spots due to hairs under their skin will see them disappear after 2-3 hair removal sessions and the skin will regain a normal non-inflamed appearance.
After being flashed, it seems that hair continues to grow while it’s actually in its “expulsion” phase". The first hairs will therefore start falling out from the 8th day after the session and up to 3 weeks after it. To get a better understanding of this process, we recommend you watch our video:

Your patient should not pluck the hairs (wax, tweezers, etc.) before, between and after treatments. The hair will fall out by itself naturally and gradually. This stage can last up to 3 weeks. If your patient wants to, they may shave the treated areas between sessions (but may not tweeze or pluck hairs). Before planning the first session with your device, allow a certain time delay depending on your patient’s last hair removal method.

  • Razor: you can depilate your patient with your device immediately
  • Depilatory cream: Wait 1 week between the last hair removal and the hair removal session with your device
  • Wax, electric epilator, tweezers: wait 3 weeks between the last hair removal and the hair removal session with your device
  • Laser technology, pulsed light: wait 8 weeks between the last hair removal and the hair removal session with your device
After a session using pulsed light, advise your patient to protect their skin with an SPF of at least 30 if going out in the sun. It’s important to renew protection every 2 hours for optimum efficiency. Intense sun exposure without protection after an IPL session carries the risk of a quick sunburn, even a burn, because of the UV rays emitted by the sun.
Self-tanning (whatever its mode of application) is strictly prohibited prior to any session (whether it is a collagen stimulation or a permanent hair removal session); it can be used after flashing, but another session cannot be considered before it’s completely disappeared (skin returned to its natural color). Therefore do not modify the settings of the device, and immediately cancel the meeting if your patient has been using a self-tanner.
Hair removal with pulsed light works on 99% of people. For unknown reasons, IPL has no effect on the remaining 1%. If the patient complains of a total lack of results, the sessions should be stopped.
After the 3,000 flashes are used up, you should change your device’s cassette by buying a new one from our online Pro shop under the "Accessories and cartridges" section. Use the filters to select accessories compatible with WE-O. Add the required product to your basket and proceed to checkout.
To change your cartridge, please refer to the manual that came with your device or watch the video below:

To change the filter on your device, please follow the steps in the video below:

To update your software, follow the steps in the video below:

Can I use WE-O in the following cases?

If your patient is undergoing medical treatment, make sure that his medicines don’t belong to the list of drugs called photosensitisers (such a isotretinoin) . These may cause a skin reaction when using pulsed light devices.
People with diabetes may not undergo treatment with pulsed light. For more information, advise your patient to talk to his doctor.
Manifestations on the skin are not an indication that pulsed light treatment should be avoided, unless they’re fully inflamed or overly infected in the area to be flashed. In any case, don’t hesitate to do a test flash on power 1. If you’re in any doubt, advise your patient to see his doctor.
There’s no possible cause of allergy with use of our pulsed light devices. As for the gel, it too is completely neutral and odour-free.
Pregnant women may not undergo pulsed light treatment. Moreover, during this period the hormonal system is so affected (which has an effect on hair growth) that there isn’t much point in tackling hair in this changed context.
Women who are breast-feeding may undergo pulsed light treatment. However, it’s important to tell your patient that permanent hair removal may be less effective due to the significant hormonal changes noted during this period. Advise your patient to talk to her gynaecologist or doctor.
WE-O should not be used on black skin. As for dark-complexioned skin in 'Depilation' mode, a special filter is provided with your device. You should replace your usual filter in the mobile head of the applicator. You may then use your device, which should be set to the darkest skin colour and the weakest intensity. Watch our video tutorial below to get a better understanding of the filter changing process:

Yes, you can use WE-O on tanned skin, making sure you allow a minimum period of 2 weeks between the sun exposure and the session, and 1 month in the event of sunburn. Make sure, however, that you adjust the settings of your device.
Yes, WE-O can be used on a man.
We do not recommend the use of pulsed light for hair removal until the age of 15 years. However, it’s important to be aware that the hair system is still developing during puberty. Thus, starting treatment at 15 may not be regarded as permanent because the hair system is still developing. It’s also important to carefully analyse demand among teenagers, because pulsed light hair removal is irreversible. In 'Collagen stimulation' mode, it is not recommended before the age of 25 as fibroblast production starts decreasing only after 25. Any use of our devices on minors must be clearly authorised by their legal representative.
It’s not recommended to flash right next to a breast implant due to the heat created by pulsed light, so be very vigilant when removing armpit hair in 'Depilation' mode or when flashing decolletage in 'Collagen stimulation' mode. However, all other areas away from the breast implants may be treated.
No, WE-O do not treat white, red or grey hair in 'Depilation' mode; there isn’t enough melanin in the hair, therefore it doesn’t absorb light from the flash in order to destroy the hair’s bulb.
In 'Depilation' mode, your device can treat blonde hair because it contains melanin. However, it’s important to tell your patient that the treatment time will be longer than it would be for dark hair.
As with all light technology dedicated to hair removal, do not flash moles or tattoos. Moles are "bursting" with melanin, therefore they’ll absorb a significant amount of energy. As for tattoos (regardless of their colour), they’ll be damaged by the flash and will cause burns. Patches are delivered with your package (to be placed on moles before applying the gel) and a “Stop” plate (to be placed on the area that should not be flashed) to protect moles and tattoos from flashes. You can then treat your patients safely. Watch our video tutorial below to get a better understanding of how to use the accessories that come with your device:

In 'Depilation' mode, you can use your device for the treatment of facial hair. As far as beards are concerned, the hair cycle is longer than elsewhere. It’s therefore necessary to space out the hair removal sessions or to multiply them in order to have lasting results (several years). Furthermore, treatment is very painful due to the thickness and density of the bristles. Skull depilation is strongly advised against.

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